Please ensure you read very carefully, and in full, the following booking conditions before you commit to making a booking. If you are unsure about any condition just ask the property owner or agent to explain it to you.

Guests accept that their stay is for Holiday and Leisure only and does not constitute any form of tenancy.

WE STRONGLY RECOMMEND THAT YOU TAKE OUT COMPREHENSIVE TRAVEL INSURANCE TO COVER CANCELLATION, ACCIDENTS, ILLNESS, DAMAGE OR THEFT.

Season Dates
High Season - Mid November - April
Low Season - rest of the year

Spanish National Fiestas & Holidays, Semana Santa & Christmas are classed as High Season.

Changeover days are Tuesdays and Fridays unless by prior arrangement.

Prices include water and electricity, bed linen and towels. IVA (tax) is also included.

Booking, Payment & Acceptance of Terms & Conditions
Enquiries
We will hold a provisional booking for up to two days whilst you arrange your flights.

Deposit:
To secure your booking, a non-refundable deposit of 50% must be paid. (Unless otherwise agreed by the owner or there agent) The booking will then be confirmed by email. Once confirmation of your booking is made, you agree to all of the Terms & Conditions set out below.

Payment of Balance:
The balance is due eight weeks prior to arrival

Cancellation of Booking
Booking cancellations will only be accepted up to eight weeks before arrival, of which a cancellation fee will be applicable. Once the balance has been paid we will not refund any monies paid but we will issue a cancellation invoice so you could possible claim from your travel insurance.

Security Deposit
It is not our policy to charge a security deposit, we will only charge a security deposit if instructed to do so by the property owner.

Occupancy
The accommodation is reserved exclusively for the persons named on the booking form and may not exceed the number of sleeping places indicated for each property. No other persons are permitted to stay unless this has been agreed with the owners in advance. The owners and agents reserve the right to evict any persons not authorised to stay in the property.

Finding the Property
Directions to the property will be sent to your prior to your arrival.


Special Requests
If you have any special requests, such as a baby cot, high chair, Z-Bed or welcome pack, please ask us at the time of booking to allow us time to complete your requests,(all these are charged at a set rate)

Arrival & Departure
The owners or their agent will inform you of how to obtain keys and arrival arrangements, accommodation will not be accessible on the day of arrival until 2.00pm
On your day of departure, you must vacate the property no later than 10.00am, (unless otherwise agreed with the owner or the agent); we can supply a day rental apartment for a nominal fee when available.

Local Help
The owners or the agents of the property are either local to the area or have a local English speaking agent who will be happy to assist you as much as they can.

Local Tourist Information
There are leaflets, books and maps in some of the properties which you are welcome to use. Please, however, leave them as you find them for the next guests. If during your stay you find any other useful information for future guests it would be very much appreciated if you could leave a copy in the property or hand them to the owners.

In the Event of a Problem
If you experience a maintenance problem with the property (e.g. electricity, pool etc) you will be given contact numbers. We have local contacts to assist you with any unforeseen issues.

Damage to the Property
It is a condition that Guests MUST report to us any damage or breakages etc, including lost keys, within 24 hours of the event/discovery of the event. Guests will not be held responsible for any failure of the property facilities such as electrical items unless as a result of Guests wilful or negligent acts.

For small breakages such as cups and glasses, it may be reasonable that you merely replace these items on a like-for-like basis from a local shop. Please still notify the owners within 24 hours of any damage or breakages etc.

Obligations of Guests
Guests agree to take reasonable and prudent measures to protect the property, its facilities and grounds. You should keep the property as you would your own home and at the end of your stay, before you leave the property please ensure the it is left in the same clean and tidy condition it was when you arrived.

Pets
Pets are not allowed in the property and Guests will incur additional cleaning costs if they are allowed inside.

Rubbish Disposal
Guests will dispose of all reasonable rubbish (e.g. empty bins and remove perishable goods) in the (Basura) refuse collection bins. There is no bin collection from the property.

Pool (where applicable)
Please do not adjust the pool pump, timer, turn levers or push buttons on any of the pool equipment. You will be solely responsible for any damages and faults. Pool covers are not designated as a life-saving device and will not support your weight. Please use extra care when walking in the pool area and under no circumstances allows children to use the pool is unsupervised. The use of glass, china and other breakable objects around the pool area is strictly prohibited as is the consumption of food or drink. Please adhere to the pool rules.

Inventory
No items may be removed from the property including linens and towels. Beach and pool towels are not provided; you must provide your own.

Liability
You are advised that you are occupying a private home and that you are responsible for your own health and safety in respect of any loss, event, personal accidents or damage sustained by you or any member of your party during your stay.

Force Majeure
The owners or their agents accept no responsibility and cannot be liable for any loss caused by strikes, riots, political unrest, hostilities, war or threat of war, terrorist activity, industrial disputes, fire, flood, technical/weather problems with transport, aircraft grounding, closure of airports or ports, weather conditions or any other event beyond the owner's or their agents control.

Complaints Procedure
In the event that you a complaint whilst on holiday, you must immediately inform the owner or their representative so the matter can be resolved immediately. If you are not completely satisfied with the solution offered or provided, you should immediately make this known in writing. The owners will try to resolve the matter and if appropriate, will confirm in writing any solutions agreed. If you remain dissatisfied, you must write to the owners within 28 days of your return giving full details of your
complaint.



Property Owners

Owners Terms and Conditions
The Owner is solely responsible for insuring the property and its contents for all risks and public liability
The Owner is solely responsible for all taxes (Spanish and UK) and any liabilities arising from the use of the property, including but not limited to rates, community fees, water, electricity, management etc.
The management company will not be liable for any direct debits, standing orders, overheads or any costs whatsoever applicable to the property.

Staff @ TSMS